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Michael Jarvis Learning and Development Professional

Dallas, TX LinkedIn profile

MICHAEL K JARVIS                                                                                          cell: 972.632.9225

Fairview (Dallas), TX 75069                                                                                 jarvismk78@gmail.com                                                                                                                                                         www.linkedin.com/in/mikejarvisprofile

LEARNING AND DEVELOPMENT PROFESSIONAL

Dynamic professional with a proven track record of success in Learning and Development, consulting, training, management and sales in various industries. Expertise in leading teams that assess business needs, then develop and deliver creative training solutions to address those needs. Known for a high energy, positive presence. Focused on building and delivering effective training in all modalities, based on subject matter expert level knowledge and real-world expertise.

KEY SKILLS

Excellent Coaching and Consulting skills

Positive, Energetic Style

Creatively finding and delivering solutions

Excellent verbal and written communications

Strong classroom/online facilitator

Team player and leader

Focused on effective training, producing results

Adult learning theory/methodology, e.g. ADDIE, Design Thinking, CRI, online solutions

Proficient in MS Office (Word, PowerPoint, Excel)

International business experience (France, Mexico, Brazil, Canada)

 

PROFESSIONAL EXPERIENCE

Capital One Financial, Plano, TX 2004 – 2017

Learning Manager 2015 – 2017

Manager of the team providing learning/training support to Capital One Auto Finance (COAF) sales and customer service associates.

·        Led the team that developed and delivered all training to 400+ sales associates for the successful Diamond Dealer initiative, a key contributor to the company’s excellent sales growth.

·        Introduced online, video, digital and other interactive learning methods that made training more effective.

·        Influenced and developed training for the Auto Navigator project, a state-of-the-art tool for customers to directly interface with COAF online (mobile, tablet, computer) to find and finance a vehicle.

·        Successfully delivered a business case to management for creating and delivering sales training to telephone salespeople, improving their skills to the level of the outside sales team. Since this training was delivered, the telephone salespeople have exceeded sales budgets every year.

Capital One – Principal Learning Consultant 2010 – 2015

Supported management by creating and delivering effective training to the company’s 400+ sales associates

·        Led the initiative to transform sales training from an “add on” to a formalized quarterly training event. As a result, training is now an integral component of the sales associate role.

·        Introduced interactive methods in line with adult learning theory.

·        Managed several subject matter experts each quarter, keeping them on point and bringing their disparate topics together into a coherent whole for the quarterly training event.

·        Trained 24 Regional Managers in delivering effective, interactive training to their direct reports.

·        Coached Regional Managers to improve their management and presentation skills.

·        Developed and delivered effective training for all miscellaneous training needs that arose; six to ten topics each year, usually on very short notice.

Capital One – Training Consultant 2004 – 2010

Developed and delivered sales training and new hire training to COAF sales associates.

·        Team Leader for the team that created and delivered Partnership Selling (sales training) to the 150+ person outside sales force. Partnership Selling remains the gold standard for all COAF sales training today.

·        Developed and delivered new hire training for all COAF salespeople.

·        Originated and delivered onboarding/orientation training for each new auto finance company Capital One acquired.

 

ADDITIONAL RELEVANT EXPERIENCE

Rexel, Inc., Dallas, TX; Wholesale Electrical Equipment

Director of Professional Development

Manager of the U.S. Corporate University for Rexel, a Paris based multi-national company.

·        Researched, planned, designed, sold and delivered broad spectrum of training courses in various media, to 400+ sales associates.

·        Consulted with Rexel’s Training Directors in other countries to align training worldwide.

 

EDUCATION / TRAINING

BA, Education

Michigan State University, E. Lansing, MI

 

Professional Development Courses:

Design Thinking

ADDIE

Criterion Referenced Instruction

Project Management

Personalysis

Strengths Finder

Certified to train Counselor Salesperson and Behavioral Interviewing

 

ADDITIONAL RELEVANT INFORMATION

Two-time winner of Capital One’s highest award, the Circle of Excellence.

All three years I was the General Motors account manager, Rexel was chosen as GM’s “Worldwide Electrical Supplier of the Year” (QSP Award).

Successfully conducted business internationally, in Mexico, France, Brazil and Canada.

Originated, built and successfully executed an ISO9000 registered quality program for Rexel USA, the first service company in the U.S. (non-manufacturing) to have an ISO registered quality program.

Presentation to Arabian Gulf Marketing Association in Manama, Bahrain (Selling Through Partnerships).